As an owner of an SCT Pro Racer Advantage III software, I received the following email a few days ago:
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After experiencing horrible customer service from Amazon tuning solutions a few years ago, I decided to tune the vehicle myself, but now I may have to look elsewhere yet again. The question is, where does one go from here with out resorting to an expensive stand alone PCM?
Dear Advantage licensees, In accordance with our Consent Decree with the EPA, effective January 2, 2019, we will implement tiered access for dealers using our Advantage Tuning Software. Prior to this, you will be required to complete our Customer Verification and Training Programs to continue to have access to parameters in Advantage after that date.There are two steps you will have to take in order to continue to access Advantage software after January 2[SUP]nd[/SUP]: 1. Verification. In the coming days, you will receive an email inviting you to fill out a 5 minute survey through our Learning Management System. Click the link in the email to complete the questions. 2. Training. Following your verification, we will send you an email to complete the Customer Training Program. This 30 minute self-directed training involves reading a presentation and taking a short quiz to confirm your knowledge of the covered topics. You will need to score 100%, but you may take the quiz as many times as necessary. If you complete the Customer Verification and Training Programs before January 2[SUP]nd[/SUP], you will continue your access to Advantage without issue. Based on your responses, the only change you may experience after that date will be the level of parameters you will be permitted to access. We will be limiting parameter access after January 2[SUP]nd[/SUP]in accordance with our consent decree.
Q: How does this affect my Advantage software? A: Advantage software does not change. In accordance to our Consent Decree with EPA, we have to limit access to certain parameters and determine that access for each dealer based on their expressed required use of Advantage. Q: What will be done with my personal information? A: By completing the Customer Verification and Training Programs, you qualify to have your information kept private. We will not release your personal information to EPA. We will only use your personal information as an internal record of your completion of the programs and to ensure you are given the correct level of access to Advantage parameters. Q: When does this information need to be submitted by? A: You must finish the Customer Verification and Training Programs by January 2, 2019 to see the least impact on your current Advantage Support. Derive Systems is committed to providing the best custom tuning software to our dealers while we work in accordance with our Consent Decree. We look forward to your continued business. Any questions, please respond to Compliance@DeriveSystems.com Of course this is a disappointment for sure as it could render the Pro Racer software useless. |
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After experiencing horrible customer service from Amazon tuning solutions a few years ago, I decided to tune the vehicle myself, but now I may have to look elsewhere yet again. The question is, where does one go from here with out resorting to an expensive stand alone PCM?